Personal Data Protection Policy

3LN Co., Ltd. recognizes the importance of the protection of your personal data. This Policy outlines our practices regarding the collection, use or disclosure of personal data, including your rights in accordance with Thailand’s Personal Data Protection Act of B.E. 2562.

Collection of Personal Data

We will collect your personal data that we receive directly from you as follows:

  • your account registration
  • telephone
  • email address
  • Line ID
  • Facebook Login
  • Google Login

Types of Data Collected

·         Personal data such as name, surname, age, date of birth, nationality, identification card, passport, etc.

·         Contact information such as address, telephone number, e-mail address, Line ID, etc.

·         Account details such as username, password, transactions history, etc.

·         Proof of identity such as copy of identification card, copy of passport, etc.

·         Transaction and Financial information such as purchase history, credit card details, bank account, etc.

·         Technical data such as IP address, Cookie ID, Activity Log, etc.

·         Other such as photo, video, and other information that is considered personal data under the Personal Data Protection Laws.

Children

If you are under the age of 20 or having legal restrictions, we may collect, use or disclose your personal data by asking your parent or guardian to be aware and provide prior consent to us, or as allowed by applicable laws. If we become aware that we have collected such personal data from children without verification of parental consent, we will remove such information from our servers.

Storage of Data

We store your personal data as hard copy and soft copy by using the following systems:

  • Our server in Thailand
  • Third-party server service providers in Thailand
  • Third-party server service providers outside Thailand

Use of Data

We use the collected data for various purposes:

  • To create and manage accounts
  • To provide and deliver products or services
  • To improve products, services or user experiences
  • To share and manage information within organization
  • To conduct marketing activities and promotions
  • To provide after-sales services
  • To gather user’s feedback
  • To process payments of products or services
  • To comply with our Terms and Conditions

Disclosure of Personal Data

We may disclose your personal data to the following parties in certain circumstances:

 

·         Organization  We may share your personal data within our organization to provide and develop our products or services. We may combine information internally across the different products or services covered by this Policy to help us be more relevant and useful to you and others.

 

·         Service Providers  We may use service providers to help us provide our services such as payments, marketing and development of products or services. Please note that service providers have their own privacy policy.

Data Retention

We will retain your personal data for as long as you are a customer, or under relationship with us, or for as long as necessary in connection with the purposes set out in this Policy, unless law requires or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses.

Your Rights

Subject to the Personal Data Protection Laws thereof, you may exercise any of the following rights:

 

·         Withdrawal of consent: If you have given consent to us to collect, use or disclose your personal data whether before or after the effective date of the Personal Data Protection Laws, you have the right to withdraw such consent at any time throughout the period your personal data available to us, unless it is restricted by laws or you are still under beneficial contract with us.

 

·         Data access: You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you; and to request us to reveal as to how we have obtained your personal data.

 

·         Data portability: You have the right to obtain your personal data if we organize such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means; and to request to obtain the personal data in such format sent or transferred by us directly to other data controller unless not technically feasible.

 

·         Objection: You have the right to object to some use of your personal data at any time.  However, you may not file some objections and/or may be charged for some filing if your request is as any of the following:

 

-         It contradicts with the rights described in the Personal Data Protection Act.

-         It contradicts with the law or court order.

-         It affects another person’s rights and freedom.

-         It is fraudulent, excessive or unreasonable.

-         It affects the investigation process, the legal procedure or the court deliberation.

 

·         Data erasure or destruction: You have the right to request us to erase, destroy or anonymize your personal data if you believe that the collection, use or disclosure of your personal data is against relevant laws; or retention of the data by us is no longer necessary in connection with related purposes under this Policy; or when you have requested to withdraw your consent; or when you have file an objection as earlier described.

 

·         Suspension: You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary and we must erase or destroy your personal data pursuant to relevant laws but you instead request us to suspend the processing.

 

·         Rectification: You have the right to rectify your personal data to be updated, complete and not misleading.

 

·         Complaint lodging: You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use or disclosure of your personal data is violating or not in compliance with relevant laws.

 

You can exercise these rights by contacting our Data Protection Officer as mentioned below. We will notify the result of your request within 30 days upon receipt of such request. If we deny the request, we will inform you of the reason via the email address, telephone or registered mail, whichever is most applicable.

Advertising and Marketing

We may send certain information or newsletter for the purpose of utilizing your preference via your email, Line ID, SMS or telephone call. If you no longer want to receive the communications from us, you can click the "unsubscribe" link in the email or contact our Marketing Department.

 

Data Security

We endeavor to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure.  Our procedures include administrative safeguard, technical safeguard, physical safeguard and access controls.

 

Data Breach Notification

We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it. If the personal data breach is likely to affect your rights and freedom, we will also notify you of such personal data breach and the remedial measures without delay through our website, SMS, email address, telephone or registered mail (if applicable).

 

Changes to this Policy

We may change this Policy from time to time.  You will know of the changes via our website.

This Policy was last updated and effective on 31st May 2022.

Links to Other Sites

The purpose of this Policy is to offer products or services and use of our website. Any websites from other domains found on our site are subject to their respective personal data protection policies which are not related to us.

 

 

Contact Information

If you have any questions about this Policy or would like to exercise your rights, you can contact us by using the following details:

 

Data Controller

3LN Co., Ltd.

1098 Rama 4 Road, Thungmahamek, Sathon, Bangkok, 10120

Tel. 022497373

 

Data Protection Officer

Customercare

3LN Co., Ltd.

1098 RAMA 4 ROAD, Thung Maha Mek, Sathon, Bangkok, 10120

email: customercare@threeln.com

Tel: 022497373 ext. 153